Self-paced

Learn at your own speed and revisit the material whenever you need.

New Knowledge and Skills

Build your knowledge and skills and apply them to your practice.

Interactive Learning

Engage in reflection activities and quizzes to reinforce your understanding.

About the Course

Supporting Customers in Financial Hardship will equip you with practical skills to recognise vulnerability, respond with empathy, and provide appropriate support, building confidence to work effectively with people experiencing financial hardship. It offers valuable insight into the real impact your advice and the options you present can have on customers’ lives. The course includes: - Six engaging lessons. - Interactive content. - Quizzes to reinforce learning. - Reflection activities to apply learning to practice. - Helpful support resources you can use straight away.

Course Curriculum

1 Chapter · 6 Lessons

  1. 1

    Welcome

    1. (Included in full purchase)

      Lesson 1 – Welcome

    2. (Included in full purchase)

      Lesson 2 – Financial hardship and financial stress

    3. (Included in full purchase)

      Lesson 3 – Financial counselling

    4. (Included in full purchase)

      Lesson 4 – Communication skills

    5. (Included in full purchase)

      Lesson 5 – Unconscious bias

    6. (Included in full purchase)

      Lesson 6 - Family and domestic violence

About FCAWA

FCAWA is the peak body and voice of financial counselling in WA. We advocate for financial wellbeing and promote excellence in the sector to achieve our goals of financially resilient communities and reduced hardship for all. We provide financial counsellors with training, resources, events and professional support so they can deliver free, independent and confidential help to people facing financial hardship. We also advocate for systemic change, working with government, regulators, and agencies to make financial systems fairer and more compassionate. As the driver of frontline impact and systemic change, FCAWA is a high-value, high-impact partner for government, agencies, and the community.

Ready to elevate your knowledge and skills?

Enrol now to strengthen your understanding of financial hardship and how to provide considerate, respectful service to every customer, every time.

Enrol Now